Platform Rules

Causfy is an open platform: different and opposing positions have room here. That a cause is controversial does not make it inadmissible.

What has no place is what is illegal, hatred, harassment, deception, other people’s personal data without permission and using the platform to sell or to spam.

Every cause is reviewed before publication, with automated means and human review. If a measure affects you, we tell you why and you can appeal.

If you see something that breaches these rules, let us know. If there is an immediate risk to someone, call the emergency services first.

These Rules apply to all User Content: causes, updates, comments, messages, the chat of live streams and profile names.

1.1. Causfy is an open platform. Different and opposing positions coexist on it, and a Cause does not cease to be admissible for being controversial or for defending the opposite of another.

1.2. The normal way to respond to a Cause you disagree with is to open another one, not to ask for it to be removed.

1.3. Whoever publishes a Cause is answerable for its content. Causfy does not endorse it or verify that it is true.

2.1. Unlawful activity. Content that constitutes an unlawful activity, promotes it or facilitates committing it.

2.2. Hatred and discrimination. Content that attacks or demeans people or groups on account of their origin, ethnicity, nationality, religion, beliefs, sex, gender identity, sexual orientation, age, disability, illness or any other personal or social circumstance. This includes coded language with that same purpose and content that spreads or endorses organisations that promote hatred.

2.3. Protection of minors. Content that puts minors at risk. Disseminating child sexual abuse material results in immediate removal, cancellation of the Account and notification to the authorities. The data or images of a minor may only be published by whoever holds their legal representation.

2.4. Harassment, threats and impersonation. Content aimed at intimidating, degrading, harassing or threatening a person, and the impersonation of people, entities or organisations. Criticise the facts and the decisions, not the personal characteristics of whoever makes them.

2.5. Violence. Content that incites violence, glorifies it or endorses those who carry it out, and the gratuitous dissemination of especially graphic images or descriptions. If disseminating them is justified in order to denounce an event, their nature must be warned of.

2.6. Self-harm. Content that promotes, glorifies or trivialises self-harm or suicide, or that gives instructions for it. Dealing with these subjects for informational or support purposes requires a prior warning.

2.7. Third parties’ personal data. Disseminating other people’s personal data without authorisation: home addresses, telephone numbers, email addresses, identity documents, bank details and images taken in a private setting.

2.8. Deception. A Cause based on facts that whoever publishes it knows to be false, on a non-existent beneficiary or on a purpose other than the one declared. If a relevant statement turns out to be disputed, its author may be asked to substantiate it.

2.9. Defamation. Attributing to a person false facts that damage their reputation.

2.10. Sexual content. Pornographic content and the dissemination of sexually explicit material by any means, including links to external sites.

2.11. Intellectual and industrial property. Publishing third-party content without the authorisation of its owner, or using third parties’ names, distinctive signs or logos without their consent.

2.12. Commercial use and mass communications. Using the Platform to sell products or services, insert advertising or send unsolicited mass communications.

2.13. Misuse of the Platform. Automated access, mass data extraction, creating several Accounts to circumvent a restriction and any action aimed at altering the operation of the Platform or evading its security measures.

3.1. Correspondence with its purpose. A Cause must correspond to the purpose for which it was created. You may refine it, clarify it or update it later, but not change what it asks for or the purpose for which the Support was obtained.

3.2. The Addressee. Address the Cause to whoever has the capacity to deal with what you are asking. Addressing it to someone unconnected with the matter does not make it more effective and may harm it. Their name and position are published: do not use the Cause to attack them or to attribute to them facts you cannot substantiate.

3.3. Content generated with artificial intelligence. It is subject to these Rules like any other. Its origin does not excuse any breach.

3.4. Live streams and their chat. What is said and shown in a live stream, and what is written in its chat, is subject to these Rules. Whoever streams is answerable for their live stream, including their guests, and is the one who moderates the chat: they remove messages and expel whoever breaches the rules. Causfy does not access the content of the live stream or intervene in it in real time; if it receives a notice, it acts afterwards on the Cause or the Account in accordance with section 5.

4.1. Anyone, with or without an Account, may report content they consider contrary to these Rules or unlawful.

4.2. There are two ways. The quick one is the report button on the cause itself: it is anonymous, it serves for us to look at it, but we cannot reply. The formal one is the contact form, choosing the reason “Report content”: you state where the content is, what the problem is and why, with a declaration of good faith; we confirm receipt and communicate the decision. You can also write to this address:

• Content, requests and complaints:

4.3. We deal with it within 24 to 48 working hours. If additional checks are needed, we tell whoever reported it.

4.4. Emergencies. If the content reveals an immediate risk to a person’s life or physical integrity, alert the local emergency services first and Causfy afterwards. When Causfy becomes aware of content that gives rise to suspicion of an offence threatening someone’s life or safety, it reports it to the authorities.

5.1. If we find a breach, we may remove the content, exclude it from the public catalogue, prevent its promotion, suspend the Account temporarily or cancel it.

5.2. We adopt the least severe measure that is effective, except in cases of particular seriousness or repeat offences.

5.3. Every measure is communicated to whoever receives it, with its reason: what facts give rise to it, what rule applies, whether automated means were involved and how to appeal.

5.4. Removing a Cause does not affect the Support already given or the Certificates generated.

6.1. You may appeal against a measure within six months of its communication.

6.2. It is examined by a person other than the one who made the decision and resolved, with its reason, within a maximum of fifteen calendar days.

6.3. Appeals are made from the help section of the app or, if you do not have an account or cannot sign in, from the contact form at causfy.com.

7.1. These Rules may change. The date of the last review is in the header.

7.2. The details of the party responsible are set out in the Legal Notice.